How to reach us
Helpful to have, none of it required
Roughly how old the roof is, if you know. Whether the house is one story or two. What you have noticed: a stain, a drip, shingles in the yard, dents in the gutters, a limb on the roof. When the storm hit, if there was one. Whether water is coming in now. A photograph of the ceiling or the roof from the yard, if it is safe to take one, saves a few questions on the callback. If the house is in a gated community, the gate code or the name of the community helps the roofer arrive on time.
What happens after you call
The receptionist takes your name, number, address and the problem, and a roofer rings back to set a time for the free inspection. At the house the roofer goes on the roof and into the attic, photographs everything, checks the City's wildfire-zone map for your address, and writes an itemized price before anything is agreed. You receive the photographs the same day. For a storm, the write-up is in the form an adjuster uses. For a sale or an insurer, a written condition report can be added for a flat fee.
Water coming through the ceiling, a limb through the roof, or a slope stripped by wind? Say so first. A roofer calls back within minutes and a crew tarps the same night wherever it is safe to climb. Catch the water, move what it can ruin, and stay off the roof and out of the attic over a sagging ceiling.
Where the crews go
All of Austin, from Circle C and Shady Hollow in the south to Avery Ranch and Steiner Ranch in the north, Mueller and East Austin to the Westlake hills. Round Rock, Pflugerville, Cedar Park and Leander in Williamson County; Lakeway, Bee Cave, West Lake Hills and Dripping Springs in the hills; Buda to the south. The full map has a page for each.